Revista da EMERJ - V. 20 - N. 2 - Maio/Agosto - 2018

 R. EMERJ, Rio de Janeiro, v. 20, n. 2, p. 73 - 115, Maio/Agosto 2018 114 Ombudsman - UK Marine Ombudsman Services is in charge of dispute resolution in the energy and telecom sectors and all unresolved complaints from sec- tors not covered by a specific scheme. For energy, OS is officially recognised by OFGEM, the national regulatory authority. Alternative Dispute Resolution for Consumer Disputes (Com- petent Authorities and Information) Regulations, 2015 sets out revi- sed standards for redress schemes such as Ombudsman Services. Ofgem has approved OSE as an appropriate redress scheme in the UK under criteria it set out under the CEAR Act, 2007 Do you have a national organization of mediators ? The Ombudsman Association Ombudsman – Spain (Catalonia) Marine El Sindic - El defensor de les persones’ role is to handle the complaints of anyone who is unprotected before the administrations’ actions or omissions. He seeks to ensure the proper working of the Catalan Government (Generalitat) and local administrations, like lo- cal councils, provincial governments or county councils. Thus, he