Revista da EMERJ - V. 20 - N. 2 - Maio/Agosto - 2018

 R. EMERJ, Rio de Janeiro, v. 20, n. 2, p. 73 - 115, Maio/Agosto 2018  113 The ombudsmen are personally appointed and have a public mandate to perform their duties. They hire the relevant staff (case managers) to help them solve the cases and decide on their profiles. Ombudsmen are appointed after an evaluation of their profiles and experiences. There is no single training process or profile. CPMO, the Permanent Concertation group of Mediators and Ombudsmen Ombudsman - France Marine The French national energy ombudsman is the public authority in charge of dealing with consumer disputes in the energy sector. The Ombudsman has signed a MoU with the companies’ complaints departments (ENGIE, EDF). Club des Médiateurs de Services au Public https://clubdesme- diateurs.fr   Decree 2007-1504 of the 19 October 2007. The ombudsman is personally appointed and has a public mandate to perform their duties. They hire the relevant staff (case managers) to help them solve the cases. In general, case managers are trained lawyers. The ombudsman is appointed after an evaluation of their pro- files and political experience. There is no single training process or profile. The current energy Ombudsman, Mr Jean Gaubert, is a for- mer MP.